Frequently Asked Questions
Everything you need to know about your next pair of Lois Jeans.
How do I find the perfect fit for my Lois Jeans?
We provide a comprehensive size guide on every product page. Since our denim ranges from rigid vintage styles to modern stretch fabrics, we recommend measuring your favorite pair of jeans and comparing them to our size chart.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our online returns portal to generate a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.
How should I care for my denim to ensure it lasts?
To preserve the color and fit, we recommend washing your jeans inside out in cold water only when necessary. Avoid tumble drying; instead, hang them to air dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Duties and taxes are calculated at checkout so there are no surprise fees upon delivery.